topic Updating eSIM in Get Support

Updating eSIM

Bribaby — Tue, 11 Feb 2025 21:25:53 GMT

Hi, last night I bought a plan with you guys, wasn’t to familiar with the eSIM stuff yet I noticed in my settings my phone has and IMEI and IMEI 2, I only put the first one in when registering not knowing IMEI 2 needs to be used to eSIMs. I don’t know how to update it, need help pls.

Re: Updating eSIM

slusagm — Tue, 11 Feb 2025 21:27:49 GMT

You dont need to enter IMEI number when you install esim, it will install on the correct slot

What you see in your sim manager screen? You just need to enable it, then reset network settings

(And make sure old sim card is removed, or old esim are disabled)

Re: Updating eSIM

Bribaby — Tue, 11 Feb 2025 21:55:45 GMT

Still isn’t working I’ve tried

Re: Updating eSIM

slusagm — Tue, 11 Feb 2025 21:57:45 GMT

Then ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Updating eSIM

BKNS27 — Wed, 12 Feb 2025 00:56:43 GMT

@Bribaby

What is the make and model of your phone?

If you go into Settings>Cellular…it should show Add eSIM if it is a new iPhones.