topic Re: I can’t access support and am going in circles in Get Support

I can’t access support and am going in circles

alives — Mon, 10 Feb 2025 19:04:25 GMT

Hi there- Automated chat support is no help for me!

i do not have an active subscription it seems, cannot start a new one and cannot escape the loop of support request/ no support! Please can a live agent contact me

Please help

Re: I can’t access support and am going in circles

hairbag1 — Mon, 10 Feb 2025 15:27:16 GMT

@alives

use this link instead....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I can’t access support and am going in circles

Meow — Mon, 10 Feb 2025 15:27:34 GMT

To get PM support, you have to open a ticket through chatbot and wait for agent to get in touch with you.

Try to use computer, clear cache and/or use incognito mode.

Re: I can’t access support and am going in circles

hTideGnow — Mon, 10 Feb 2025 15:28:00 GMT

hi @alives

the @ Support is not the PM proper support agent, it won't get you anywhere

if Chatbot ticket does not work, then ask PM support by direct message. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I can’t access support and am going in circles

alives — Tue, 11 Feb 2025 13:34:00 GMT

Thanks for the replies but the links do not work for me.

I've been using public mobile for 5 years and have never had an issue.... until now.

Getting support feels like being stuck in a glitch and all that is required is someone with access to my account to take a look. I'm far from tech illiterate and regardless I've received no message from support.

Welcome any suggestions or even better - a direct line to a live agent!

Have a good day all

Re: I can’t access support and am going in circles

alives — Tue, 11 Feb 2025 13:36:17 GMT

To update - I can now get through to the support page. I'll update when I get a response