topic Re: I have not received my SIM that I ordered during the boxing day sale in Get Support

I have not received my SIM that I ordered during the boxing day sale

KenS — Tue, 11 Feb 2025 05:06:28 GMT

Help. I signed up for PM and ordered a physical SIM on Dec 31 and still ahve not received it.

Re: I have not received my SIM that I ordered during the boxing day sale

Mxt — Tue, 11 Feb 2025 06:40:31 GMT

Hi @KenS

It shouldn't be that long. Please check with A CS agent by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or you can also ask A CS agent to let you pickup from local Telus or Koodo store instead of having them to resend.

Or you can get it from Amazon $4.99 plus tax.

https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG/ref=mp_s_a_1_4?adgrpid=63861045351&dib=eyJ2IjoiMSJ9.-3sRuHn-7tsnkwG7mMJojQpCeSeCE5joLCxKMKGj4bvFB9dTJOGGvXTigNOR9UT5sdrP2XmfdGXJR26xT_NLN79HG4S71CkrlozUDfNajgc3cCDM9v1ZFuruDmNanoKIQN1wOqzVMJx10pW0VVn4gPOwN0ucGeTi6s2HaghDOzzXdwAlToMEfuN5t1Kb1vtyW_wkcjQ2kVLiko0bk5m3NA.ZHWdAcsaAwcDkJqsS6gbM1UrpYDuh2q8mmX_6VBUWMQ&dib_tag=se&hvadid=603056781317&hvdev=m&hvlocphy=9000970&hvnetw=g&hvqmt=b&hvrand=2195359088183853506&hvtargid=kwd-328099415234&hydadcr=5121_13240157&keywords=public+mobile+sim+card&qid=1739254466&sr=8-4

If you do go this route, all you have to do is reach out to a CS Agent and show them you purchased one and they will gladly credit your account, minus taxes. It's that easy.

Re: I have not received my SIM that I ordered during the boxing day sale

BKNS27 — Tue, 11 Feb 2025 06:21:12 GMT

@KenS

Wow I am surprised you waited so long to ask about it.

Best to contact a CS_Agent and tell them it has been over 2 months. They might tell you to pick one up at your local Telus/Koodo/Mobile Klinik store and refund you but check with them and see what they can offer.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I have not received my SIM that I ordered during the boxing day sale

KenS — Tue, 11 Feb 2025 12:12:50 GMT

Thank you. I can't seem to create a new private message from that page. There is no button to create or start a new message. It's just showing me "Private Messages" and is blank.

Re: I have not received my SIM that I ordered during the boxing day sale

KenS — Tue, 11 Feb 2025 12:14:27 GMT

Thank you. I can't seem to create a new private message from that page. There is no button or link to create or start a new message. It's just showing me "Private Messages" and is blank of course because I have no other messages.

Re: I have not received my SIM that I ordered during the boxing day sale

slusagm — Tue, 11 Feb 2025 12:37:50 GMT

Try again using browser with Incognito mode

If still cannot send, click on this link to CS agent profile: @CS_Agent

Then click the "Send a Message" button and you can compose the message and then Send

Re: I have not received my SIM that I ordered during the boxing day sale

BKNS27 — Tue, 11 Feb 2025 14:56:57 GMT

@KenS

If the hyperlink didn’t work then click on your avatar top right and on Messages then the pen & paper icon address to CS_Agent. Fill in the subject line and explain your issue and click Send.