Issue With Activation

Kathleen18 — Tue, 11 Feb 2025 16:16:07 GMT

I am trying to submit an activation number transfer for an eSIM but when I click on activate says eSIM not installed.
I confirmed my phone could have an eSIM and I am transferring my number from Bell Corporate account.

Re: Issue With Activation

softech — Tue, 11 Feb 2025 12:07:47 GMT

@Kathleen18 did you use the PM app to subscribe the new account? Did you got to Step 6 finalize subscription? Check the Sim Manager on the phone if it already has a Public Mobile esim there. if not, check if you got a Welcome email from PM and there should be an esim QR code to scan and install

Ifnyou still have trouble with ti activation, please ask PM CS agent ,open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Issue With Activation

slusagm — Tue, 11 Feb 2025 12:39:00 GMT

What phone do you have?

The esim might be there and just need to be tuned on

topic Issue With Activation in Get Support

Issue With Activation

Re: Issue With Activation

Re: Issue With Activation