topic Re: Changing the phone number PM assigned on a new subscription in Get Support

Changing the phone number PM assigned on a new subscription

ellsy2 — Mon, 10 Feb 2025 18:56:36 GMT

Hi all,

I just signed up for a new subscription (an additional Public Mobile line) last week and accordingly, was assigned a new phone number by a CS agent. It occurred to me - unfortunately, after the fact - that I would have preferred my new number to have the same area code as my other one.

Given that, I was wondering if it's possible for the newly-assigned number to be changed, or would I have to get a new subscription, perhaps when this one ends?

Thank you.

Ellsy

Re: Changing the phone number PM assigned on a new subscription

hTideGnow — Mon, 10 Feb 2025 15:24:33 GMT

hi @ellsy2

did you use another email for that new line? For PM system, it is one email for one account

so, was it CS agent gave you the wrong number? you have been working with CS agent already? Always, you need to work with them to get it resolved. Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Changing the phone number PM assigned on a new subscription

Phil_Adelphus — Mon, 10 Feb 2025 16:57:29 GMT

@ellsy2 If I'm understanding correctly from your previous posts, you didn't download the app so got cusstomer service to finish setting up the second account for you? If you can log in to your account with a web browser you can change the phone number yourself, just scroll through those offered (under Profile) until you get to one you like.

Re: Changing the phone number PM assigned on a new subscription

ellsy2 — Mon, 10 Feb 2025 17:43:24 GMT

Hi Phil_Adelphus,

Thanks so much for that - I was skeptical initially that a number change was possible after being assigned, so I'm really pleased that it could be done and easily at that!