topic Re: Porting issues in Get Support

Porting issues

Mgr — Tue, 04 Jan 2022 23:04:08 GMT

It's been more than 24hrs and the porting still has not been completed. I've sent private messages with my info to 2 mods.
Can someone please look into this.
I understand your backlog has increased with the promotional offer. But I am getting billed and unable to receive phone calls.

Re: Porting issues

daredogg — Sat, 05 Nov 2016 14:42:56 GMT

Unfortunately, this is how it goes with porting for ALL carriers. You need to activate your service first, and then wait for the port to complete, despite paying for "no service".

Who did you end up porting from? While you're waiting, the community can help you troubleshoot to make sure there would be no issues with your phone. (i.e. for some Wind phones, they need a factory reset)

Re: Porting issues

Mgr — Sat, 05 Nov 2016 14:52:09 GMT

Porting it from Rogers.
The maximum time I've heard is about 24hrs.