topic Re: subscribing in Get Support

Re: subscribing

Jenny0101 — Sun, 09 Feb 2025 19:14:52 GMT

I have the same problem. As soon as I log in the $39 offer is gone.

Also I can’t find any options to activate a second line for my family.

help!

Re: subscribing

Phil_Adelphus — Sun, 09 Feb 2025 21:21:04 GMT

@Jenny0101 Also I can’t find any options to activate a second line for my family.

It's one line per account, each account is separate and needs a different email address to set it up. There are no family plans with Public Mobile so you would need to set up another account for the other line.

Re: subscribing

Jenny0101 — Mon, 10 Feb 2025 16:16:26 GMT

And if it’s for a child, how to make a new account? They’re too young to have their own email.

Re: subscribing

hTideGnow — Mon, 10 Feb 2025 16:21:01 GMT

hi @Jenny0101

you will then have to manage on behalf for them. You will create another email (maybe Gmail) for yourself. Then use that new email according to create the new PM account using your name (you don't need to use your kid's name for this new PM account. In fact, since you are managing it for your kid, it is better to use your name for this new PM account, it will be eaiser when you open ticket with PM support for this account in the future)

Re: subscribing

BKNS27 — Mon, 10 Feb 2025 16:59:46 GMT

@Jenny0101

Remember to make a note of the new email and password then keep it somewhere so you can remember so you can login to the account.