topic Re: Renewed and call failed. in Get Support

Renewed and call failed.

Lory666888 — Mon, 10 Feb 2025 15:46:52 GMT

Hi,

My plan is $35 ULCW Base Plan-75GB-5G, it is automatic top up. It was renewed this morning, but the call doesn't work, I can not call or receive incoming calls. Please find a solution to this issue.

Thank you

Lory

Re: Renewed and call failed.

hTideGnow — Mon, 10 Feb 2025 15:49:42 GMT

Hi @Lory666888

please try reboot your phone and try Reset Network Settings first. If you have another phone, test the sim card there and see if it works

if same, then you will need support agent to assist. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Renewed and call failed.

hairbag1 — Mon, 10 Feb 2025 16:15:42 GMT

@Lory666888

use your cell to dial 611 to hear current status of your plan. Double check to make sure your payment card is still valid.