topic Re: Boxing Day Can-US-Mex subscription in Get Support

Boxing Day Can-US-Mex subscription

Ronaldo32 — Mon, 10 Feb 2025 15:42:34 GMT

I am in Mexico, PM phone portion is working but DATA is not working (75gb data package from Boxing Day special offer) Any ideas on how to get this working ? Samsung phone. gracias.

Re: Boxing Day Can-US-Mex subscription

hTideGnow — Mon, 10 Feb 2025 15:51:07 GMT

HI @Ronaldo32

make sure our Roaming Mobile data is turned on, that likely is the reason

Also, try chagning the network mode to 4G or LTE and test again

if fails, try Reset Network Settings and try the different network, try manually connect to both AT&T and Telcel

Re: Boxing Day Can-US-Mex subscription

eddieO — Mon, 10 Feb 2025 15:55:32 GMT

@Ronaldo32, adding as well that you should check to make sure you do not have any data limiters set on your phone (you may have set one when you were on a smaller data plan?). Though unlikely, you can also go into your PM app to confirm you haven't used up all your data for the current month.