topic Re: No mobile networks available in Get Support

No mobile networks available

Kwrty — Mon, 10 Feb 2025 12:43:25 GMT

Hi,

Hello I need help as I no longer have any signal at home.

When I try dialing it say no mobile networks available even if the picture of PUBLIC MOBILE is visible.

Re: No mobile networks available

hTideGnow — Mon, 10 Feb 2025 12:51:41 GMT

check if your account is active. Login My Account using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if it is suspended, make a manual payment to resume service. But if it is showing active, the non your phone, try changing the network mode to 3G and 4G (LTE) , try both , and see if any of the two connected

if same, then as PM support to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No mobile networks available

Kwrty — Mon, 10 Feb 2025 12:59:52 GMT

My account is active and the next payment is demanded on Mar. 4 2025.

Re: No mobile networks available

Kwrty — Mon, 10 Feb 2025 13:02:17 GMT

My phone has been unable to make or receive calls since this morning.

Re: No mobile networks available

hTideGnow — Mon, 10 Feb 2025 13:02:58 GMT

hi @Kwrty

there currently no active outage in Quebec
https://www.telus.com/en/qc/outages

So, it could be just a local network issue in your area if any. But please also try your sim card on another phone to confirm it is not a device problem

if same, please submit ticket as advised above

Re: No mobile networks available

DDM69 — Mon, 10 Feb 2025 13:12:12 GMT

Have you tried rebooting your device? Or turn airplane mode on for 10 seconds and then turn it off.

Re: No mobile networks available

Kwrty — Mon, 10 Feb 2025 13:19:23 GMT

I put the SIM on to an other phone and SIM is Ok.

The first phone became non-functional this morning, and the cause is unknown.

Thank you for your help.

My case is closed.

Regards.

Re: No mobile networks available

hTideGnow — Mon, 10 Feb 2025 13:22:11 GMT

hi @Kwrty

what phones are the first and second one? if your first one is the older phone, it could be a problem with the 3G Network in your area