https://productioncommunity.publicmobile.ca/t5/Get-Support/New-esim-troubles/m-p/1308511#M900944 <P>I'm an existing public mobile person and purchased a new esim with the intention of getting a second phone number. Now I can't seem to separate my original account from the new esim and I still don't have a new number. Do I have to buy another esim again? Thanks!</P> Mon, 10 Feb 2025 19:13:07 GMT esimtroubles 2025-02-10T19:13:07Z https://productioncommunity.publicmobile.ca/t5/Get-Support/New-esim-troubles/m-p/1308511#M900944 <P>I'm an existing public mobile person and purchased a new esim with the intention of getting a second phone number. Now I can't seem to separate my original account from the new esim and I still don't have a new number. Do I have to buy another esim again? Thanks!</P> Mon, 10 Feb 2025 19:13:07 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-esim-troubles/m-p/1308511#M900944 esimtroubles 2025-02-10T19:13:07Z https://productioncommunity.publicmobile.ca/t5/Get-Support/New-esim-troubles/m-p/1308517#M900948 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/524444">@esimtroubles</a>&nbsp;</P><P>If you are trying to use an eSIM on the second phone. You need to create a new account with a different email address by downloading the PM app. You can only have 1 account with 1 email address. If you used the same email for both accounts. You have replaced the old number with the new number.</P><P>At this point, I would suggest you contact a CS_Agent to help you fix the issue. Hopefully your old number wasn’t returned to the carrier you got the number from.</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A>&nbsp;</P> Mon, 10 Feb 2025 09:19:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-esim-troubles/m-p/1308517#M900948 BKNS27 2025-02-10T09:19:12Z