topic Re: subscribing in Get Support

subscribing

catherine2645 — Sun, 09 Feb 2025 17:57:20 GMT

I am a new customer and created an account but have not subscribed yet. when I log in I am not being offered the plan I want at $39 which is being offered initially.

Re: subscribing

hTideGnow — Sun, 09 Feb 2025 18:00:40 GMT

hi @catherine2645 you can only choose what available now. But are you looking for the $39 60GB? it is still there

try login. the app and check again

Re: subscribing

Chalupa_Batman — Sun, 09 Feb 2025 18:14:09 GMT

@catherine2645 wrote:
I am a new customer and created an account but have not subscribed yet. when I log in I am not being offered the plan I want at $39 which is being offered initially.

Hello @catherine2645

I THINK I understand but just want to make sure. Did you sign up for Public Mobile on the $39 plan but haven't registered your SIM card yet?

Sometimes we as customers try to change the wording of the original request for help as sometimes folks use different terms to describe their issues. 🙂

Re: subscribing

BKNS27 — Sun, 09 Feb 2025 21:09:03 GMT

@catherine2645

If you created an account then you are subscribed. So you are an existing member and not a new member.

For new members, the $39 plan is for Canada/USA/Mexico plan with 60gb of data at 5G.

For existing members, login to your account then on the Subscription tab>Manage Subscription>Change Subscription…there is a $39 Canada/USA/Mexico plan with 68gb of data at 5G. An extra 8gb of data at the same price.

Re: subscribing

hTideGnow — Sun, 09 Feb 2025 21:12:55 GMT

hi @BKNS27

but if OP setup and account but had not activate a plan yet, then that does not coint as existing. I think from what both @catherine2645 and @Jenny0101 said, they just setup the accounts and not subscribed to any plan yet

Re: subscribing

BKNS27 — Sun, 09 Feb 2025 21:30:56 GMT

@hTideGnow

Good point. I forgot that you can create an account and activate the SIM when it arrives.

Re: subscribing

catherine2645 — Mon, 10 Feb 2025 00:01:02 GMT

no, I didn't sign up for any plan yet. I was looking at the different options and created an account to do so. I have repeatedly seen the 39$ plan. I sign in and the 34$ plan is being pushed on my and the next is a 49$ plan. that's if I want the 5g plan.

Re: subscribing

catherine2645 — Mon, 10 Feb 2025 00:04:54 GMT

I have never had a plan with mobile... ever. I am a new client that has yet chosen a plan. how much newer can I be to public

Re: subscribing

hTideGnow — Mon, 10 Feb 2025 00:07:16 GMT

hi @catherine2645 Best to use the app and login and see what plans available. Let us know what you see there

Re: subscribing

catherine2645 — Tue, 11 Feb 2025 21:01:59 GMT

I can, but I already tried that about 20times and each time it's the same result. I'll try again, butif I dont see the $39 plan option, then what?

Re: subscribing

slusagm — Tue, 11 Feb 2025 21:11:52 GMT

Are you need trying to activate new service?

You want the $39 60 GB? Make sure you change to ALL to show all plans

What about use another email to create a new account and check

Or you can ask PM for help . Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage