topic Puerto Rico phone plan in Get Support

Puerto Rico phone plan

AFERNS — Sun, 09 Feb 2025 23:58:46 GMT

Hi i got a US talk and text plan. I’m in Puerto Rico and I can’t find a network. It says SOS … can someone tell me how to get a nework? Thank you!!

Re: Puerto Rico phone plan

TMitchell — Mon, 10 Feb 2025 00:03:13 GMT

It appears there should be coverage... but no older network 3G coverage. 4G and 5G only.

US Roaming Troubleshooting | Public Mobile

Usually a restart of phone corrects issue but the link above will walk you through a few other checks.

Re: Puerto Rico phone plan

hTideGnow — Mon, 10 Feb 2025 00:05:48 GMT

hi @AFERNS

PM US roaming add-on and plan includes Puerto Rico and the US Virgin Island

try changing your network to 4G or LTE or even 2G and see what Network carriers it shows. I think you need AT&T , T-Mobile or Verizon. If you see none of those, it is a network issue there. Since PM relies on those US varrieea, PM really cannot do much if there is no coverage in your particular area

Re: Puerto Rico phone plan

Chalupa_Batman — Mon, 10 Feb 2025 00:08:51 GMT

@AFERNS wrote:
Hi i got a US talk and text plan. I’m in Puerto Rico and I can’t find a network. It says SOS … can someone tell me how to get a nework? Thank you!!

Hello @AFERNS

Not knowing what phone you have makes it a bit trickier to help. So please share that with us.

You can go into your network settings, cellular and turn off automatic. If you see Tmobile, click on it and then also make sure your data roaming is turned on. Then reboot the phone. You should be fine. However, if that doesn't work, you may wish to check the VoLTE list to make sure your phone will work outside Canada.

https://www.publicmobile.ca/en/mb/get-help/articles/volte