topic port number in Get Support

port number

alllllllllll — Mon, 10 Feb 2025 02:02:31 GMT

Hi,

I just ported my number to telus. I want to make sure my contracted is cancelled. It will no longer let me login and chnage my plan. Is it canaceled or what do I need to do?

Re: port number

hairbag1 — Sun, 09 Feb 2025 23:50:45 GMT

@alllllllllll

successfully porting out will deactivate your account. You can use this link to ask Customer Support to scrub all info from your old account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: port number

hTideGnow — Sun, 09 Feb 2025 23:52:42 GMT

hi @alllllllllll there is no contract here and account is closed after port. You can try to lock in my account and you shouldn't be able to do , so that confirms your account is fully closed

Re: port number

Chalupa_Batman — Sun, 09 Feb 2025 23:56:40 GMT

@hairbag1 wrote:
@alllllllllll
successfully porting out will deactivate your account. You can use this link to ask Customer Support to scrub all info from your old account.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Truth be told @hairbag1 , you can request this but I highly doubt they do it. What proof do we have it's done? Plus technically it's on the Telus network which the customer moved to.... not sure there is any reason to bother a CS Agent for this. Just my opinion.