topic Overcharge in Get Support

Overcharge

Loose_ends — Mon, 10 Feb 2025 02:05:13 GMT

I usually get charged 28$x2 but I was charged 28$x2 + 16$ x2 also????

Re: Overcharge

Chalupa_Batman — Sun, 09 Feb 2025 22:20:08 GMT

@Loose_ends wrote:
I usually get charged 28$x2 but I was charged 28$x2 + 16$ x2 also????

First, log into your account and then click on this direct link. It will show you what you were charged. And if it's a wrong charge, contact a CS Agent.

https://myaccount.publicmobile.ca/en/account/payment/payment-history

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Overcharge

hTideGnow — Sun, 09 Feb 2025 22:21:54 GMT

hi @Loose_ends

do you request any change now plan change

Go to my account , payment history to confirm how many times PM. charged you, or post a screenshot so maybe we can explain

or if you like you can check with PM support directly

submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage