topic Re: Account in Get Support

Account

Omgwow — Sun, 09 Feb 2025 17:19:37 GMT

Why is my phone number not linked with my account anymore just because I switched to a new phone

Re: Account

Phil_Adelphus — Sun, 09 Feb 2025 17:32:52 GMT

@Omgwow Did you move the physical sim from the old phone to the new one? Or are you using esim?

Re: Account

hTideGnow — Sun, 09 Feb 2025 17:33:16 GMT

hi @Omgwow it should not be the case

try again using both app and browser. If same, ask support to help , you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account

BKNS27 — Sun, 09 Feb 2025 21:12:46 GMT

@Omgwow

If your old phone is on eSIM. You can’t transfer the eSIM. You need to download the PM app on the new phone and login to your account and make a purchase a new eSIM.

It is much easier if your old phone is on a SIM. Just pop it out of the old phone and put it into the new phone and reboot the phone.