topic Service in Get Support

Service

hhb1960 — Sun, 09 Feb 2025 20:34:57 GMT

I cannot make 866 800 phone calls. All the other phones are fine

Re: Service

hTideGnow — Sun, 09 Feb 2025 20:45:17 GMT

hi @hhb1960 did you call with a 1 in front? which exact number you were calling? can you call 1-855-4PUBLIC?

IF not, ask Support agent to check, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Service

Chalupa_Batman — Sun, 09 Feb 2025 20:50:34 GMT

@hhb1960 wrote:
I cannot make 866 800 phone calls. All the other phones are fine

Hello @hhb1960

Some toll free number can not be used in certain areas of Canada. What I would suggest is going into your network settings and reset your network and then reboot the phone. If that doesn't work, then use the links listed here already to contact a CS Agent to find out why calls aren't going through.