topic Re: activating subscription in Get Support

activating subscription

Trudy2022 — Mon, 10 Feb 2025 01:55:28 GMT

when activating my subscription, step 6 screen indicates "subscription not activated". When I try to resolve, I just get into the continuous loop of being asked to log in, even when I am logged in. When I log in again it just takes me back to the step 6 screen with the "subscription not activated" message. The charge for the subscription has hit my credit card so I know I've paid.

Re: activating subscription

Chalupa_Batman — Sun, 09 Feb 2025 18:33:57 GMT

@Trudy2022 wrote:
when activating my subscription, step 6 screen indicates "subscription not activated". When I try to resolve, I just get into the continuous loop of being asked to log in, even when I am logged in. When I log in again it just takes me back to the step 6 screen with the "subscription not activated" message. The charge for the subscription has hit my credit card so I know I've paid.

Question @Trudy2022 Are you using the app on your phone? This is how it's done. If you haven't yet done this, please download the app and log into the app, it will finish off the sub for you.

Re: activating subscription

Trudy2022 — Sun, 09 Feb 2025 18:47:52 GMT

I'm doing the activation on the phone app.

Re: activating subscription

Chalupa_Batman — Sun, 09 Feb 2025 18:55:02 GMT

@Trudy2022 wrote:
I'm doing the activation on the phone app.

OK. Sometimes the app can be buggy. If you are using an Android, go into the app settings and find the Public Mobile app. Then delete the cache, then delete the data. Then reboot the phone. Then try to log in again and see if that helps you continue. Sometimes there are cache issues with the website and app.

Re: activating subscription

TMitchell — Sun, 09 Feb 2025 22:52:47 GMT

same issue here. looking for assistance.

Re: activating subscription

AshleyPlummer — Mon, 10 Feb 2025 01:45:38 GMT

Try using your browser and go Incognito mode and see if that might help i have had the same problem. The app can be a bit clitchy I found using my browser in desktop mode also help

Re: activating subscription

computergeek541 — Mon, 10 Feb 2025 01:56:41 GMT

@AshleyPlummer wrote:
Try using your browser and go Incognito mode and see if that might help i have had the same problem. The app can be a bit clitchy I found using my browser in desktop mode also help

New Public Mobile customers cannot use a web browser to finish activating a new Public Mobile account.