topic Re: Need help in Get Support

Need help

cecile1993 — Sun, 09 Feb 2025 17:08:53 GMT

I just received a text that used up 85% of my usage for the month and the month has just started. I can not get an answer from the message I sent for help. I can not figure out why my usage changed so much as I have never gone over my usage. I put in a ticket yesterday but no answer from anyone.

I now have my phone turned off till I can get an answer.

Re: Need help

hTideGnow — Sun, 09 Feb 2025 17:12:22 GMT

hi @cecile1993 the text could have sent wrong, it happens ro some before. But also please remember PM uses 30 days cycle so the cycle date will shift

but logon My Account to check first. To avoid cache problem , use Incognito/private/secret mode in your browser to check

if you still think it is wrong, ask support agent to check,

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need help

BKNS27 — Sun, 09 Feb 2025 17:26:30 GMT

@cecile1993

I would suggest you login to PM app and go to Subscription tab>Usage Breakdown>Usage History and Filter (top right with 3 horizontal bars)>click on Data>drop-down to 30 days and check your data usage. Remember that if you forgot to connect to home wifi or if there is an outage in your area. It will use up data…it happened to me this month. Normally I connect to home wifi and use about 0.5gb but my modem had a glitch and I was using data and used 1.5gb.

Re: Need help

Phil_Adelphus — Sun, 09 Feb 2025 17:36:17 GMT

@cecile1993 Is this an actual text message - where did it seem to come from (a phone number or a short sequence of numbers? ). Or was it a pop up from your phone?