topic I want to cancel my purchase and get a refund. in Get Support

I want to cancel my purchase and get a refund.

Forest03 — Mon, 10 Feb 2025 02:29:15 GMT

Hi there.

This has been a extremely frustrating experience just trying to activate. While choosing a plan and finalizing my purchase, it said the phone is eSIM compatible, but the app says it is not. It took me numerous tries just to log into the app after, and even then it would ask me to log in again constantly. Now the app is literally taking me in circles. In fact I had to wait to talk to an agent who could only direct me to this "ticket" system. This is severely aggravating.

Even if I managed to activate, which I can't in the first place, I do not want to stay with this service, especially in this state. Please cancel my order, and I'd like a refund immediately.

Thank you very much in advance!

John

Re: I want to cancel my purchase and get a refund.

Chalupa_Batman — Sun, 09 Feb 2025 16:41:02 GMT

Hello @Forest03

You need to reach a CS Agent this way.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Furthermore, Public Mobile is a self serve service. Nobody to talked to ever. Above link is the only way to communicate with PM. Side note, even if the eSIM doesn't work, don't throw in the towel just yet. Here's two links to get a physical SIM card. Just a side note, I've been with PM for 6 years now saving a TON of money. The community here have a lot of stand up folks who are always willing to help you figure things out. So, don't give up just yet.

o get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Re: I want to cancel my purchase and get a refund.

Yummy — Sun, 09 Feb 2025 16:39:44 GMT

No PM agents here. Only us, customers...

PM has NO live support thus you cannot talk to live person.

Your only option is to open a ticket through chatbot and ask for refund.
If you do not plan to be PM customer you can ask chargeback from your bank. If you do that you will be banned using credit card to pay for PM service for a year and you would have to pay with vouchers.

Re: I want to cancel my purchase and get a refund.

Forest03 — Sun, 09 Feb 2025 16:45:53 GMT

Thanks so much! That was very helpful!

Re: I want to cancel my purchase and get a refund.

hTideGnow — Sun, 09 Feb 2025 17:14:29 GMT

hi @Forest03 your eSIM issue is fixable, don't cancel yet, ask support agent to help first

at the same time, check if the eSIM already installed, check sim manager or settings ->cellular. Sometimes, you just need to manually turn the eSIM on there

Re: I want to cancel my purchase and get a refund.

Chalupa_Batman — Sun, 09 Feb 2025 17:53:40 GMT

@hTideGnow wrote:
hi @Forest03 your eSIM issue is fixable, don't cancel yet, ask support agent to help first
at the same time, check if the eSIM already installed, check sim manager or settings ->cellular. Sometimes, you just need to manually turn the eSIM on there

I just want to understand your perspective on this better @hTideGnow . @Forest03 when signed up for the service, requested an eSIM, then downloaded the app and the app said the phone is not eSIM compatible. If the phone is actually eSIM compatible, is the app faulty in saying the phone is not eSIM compatible when it actually is and it actually downloaded it?

BTW @Forest03 , what phone are you using?

Re: I want to cancel my purchase and get a refund.

hTideGnow — Sun, 09 Feb 2025 17:59:04 GMT

hi @Chalupa_Batman you probably saw post saying the system said some new iPhone is not eSIM compatible. That error could be a false negative. I have experiences that it was just the app either unable to install the eSIM or the eSIM was installed but just the app unable to enable it. In the end, as said above, my friend enable it and bingo

I had quite some experience with different PM issues here

Re: I want to cancel my purchase and get a refund.

computergeek541 — Mon, 17 Feb 2025 18:54:28 GMT

unnecessary repetition

Re: I want to cancel my purchase and get a refund.

Kaylawall — Sun, 02 Mar 2025 13:38:05 GMT

I never had pain in My heart before. I feel like explodong

Re: I want to cancel my purchase and get a refund.

GEOFF007 — Sun, 02 Mar 2025 20:42:16 GMT

Whats the issue?

Re: I want to cancel my purchase and get a refund.

Tion — Thu, 06 Mar 2025 20:27:25 GMT

I had to buy a new esim and it somehow worked instantly this time. They wouldn't cover the cost of the new sim.

Re: I want to cancel my purchase and get a refund.

Jim2030 — Thu, 03 Apr 2025 15:10:59 GMT

Totally disagreed, it so frustrating to go through the process for new subscription that I went back to my old subscriber in less than 24 hours. Now struggling to get my refund from them. It is even more painful when CS_Agent is so slow in responding.

Re: I want to cancel my purchase and get a refund.

Xxg16xx — Tue, 06 May 2025 00:07:35 GMT

I'm having the exact same issue right now!!!

Re: I want to cancel my purchase and get a refund.

slusagm — Tue, 06 May 2025 00:37:12 GMT

@Xxg16xx

you can simply message support and they will get the issue resolve tonight or tomorrow morning

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I want to cancel my purchase and get a refund.

Xxg16xx — Tue, 06 May 2025 00:37:59 GMT

They have already replied and told me it's tough.

Re: I want to cancel my purchase and get a refund.

slusagm — Tue, 06 May 2025 00:38:38 GMT

what was the issue? why tough?