topic Re: did not reply Yes to message when porting my number in Get Support

did not reply Yes to message when porting my number

re-portmynumber — Thu, 04 Jan 2024 10:26:01 GMT

Hello, I recently ported my number to PM I did not see that the confirmation message to approve the number transfer and now I can not receive any message or phone call. My old SIM still works.

How do I get PM to initiate the transfer again? Any phone number I can call?

Re: did not reply Yes to message when porting my number

hTideGnow — Thu, 04 Jan 2024 03:18:43 GMT

Hi @re-portmynumber

You can call Public Mobile porting team to provide the correct Info and get status update. I will send you the porting team number. Please check your Community inbox for my message

but they closed for today already, call them back tomorrow at 9am ET

While you wait now, maybe submit a ticket with CS agent as well. They usually closed at 10pm ET too, but they have support staff working overnight, so, if you are lucky, you will reply tonight and you will get your thing resolved before porting team open.

Please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: did not reply Yes to message when porting my number

Zoë — Sun, 09 Feb 2025 15:14:32 GMT

Hi @hTideGnow ,

I am having the same issue as above. Could you send me the number for the Porting team as well please? I already submitted a ticket for the issue.

Re: did not reply Yes to message when porting my number

hTideGnow — Sun, 09 Feb 2025 15:35:44 GMT

HI @Zoë

sent. Please check your Community inbox