topic Re: My text is not sending in Get Support

My text is not sending

Iulia1 — Sun, 09 Feb 2025 02:57:57 GMT

I can’t send text anymore. I don’t know what to do, can you please help.

Re: My text is not sending

Chalupa_Batman — Sun, 09 Feb 2025 03:15:33 GMT

@Iulia1 wrote:
I can’t send text anymore. I don’t know what to do, can you please help.

If you log into your account or dial 611 from your phone, does it show the payment is up to date and paid?

If your answer is YES, the go into your network settings on your phone and reset them. Then reboot your phone. If that doesn't work, try your SIM card in a different phone.. trial and error of course. If it works in the other phone, then you know something ain't right. If it doesn't work, then create a ticket.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My text is not sending

Iulia1 — Sun, 09 Feb 2025 03:19:23 GMT

I already did all of those and still the text is not working

Re: My text is not sending

slusagm — Sun, 09 Feb 2025 03:27:31 GMT

give us more info. Android or iPhone?

can you receive calls and can you send?

if you have Android, try uninstall Google Message and reinstall (or if you are not using Google Message, just install it and set it as the default message app)

But if you have iPhone, turn off iMessage first, reboot phone and turn iMessage back on and try again

Re: My text is not sending

Iulia1 — Sun, 09 Feb 2025 03:44:02 GMT

Thank you very much. I solved the problem. I had tow more eSIMs from my travel and also eSIM with public mobile and a wrong one was activated.