topic Ported a number from Virgin in Get Support

Ported a number from Virgin

GRVK — Sun, 09 Feb 2025 00:18:24 GMT

Ported a number today afternoon. Calls and Texts seem to work. But when I log in to the Public mobile app, it asks me to send an OTP to my number. But I never receive the text. Have been trying for several hours now. Please help.

Re: Ported a number from Virgin

Chalupa_Batman — Sun, 09 Feb 2025 00:23:15 GMT

@GRVK wrote:
Ported a number today afternoon. Calls and Texts seem to work. But when I log in to the Public mobile app, it asks me to send an OTP to my number. But I never receive the text. Have been trying for several hours now. Please help.

Hey @GRVK

Try clicking on Didn't Get Code and choose email. Once that is done, you can log in and then click on this link to change the phone number. If you don't have that option to send to email then contact a CS Agent via this link

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Ported a number from Virgin

BKNS27 — Sun, 09 Feb 2025 09:03:31 GMT

@GRVK

Did you have the old SIM in your phone and replied with YES confirming you are porting over to PM?

Re: Ported a number from Virgin

GRVK — Sun, 09 Feb 2025 13:42:10 GMT

Yes. I had an eSim from before and then ported to Public Mobile eSIM. I did reply “Yes” to the request for porting