topic Re: help in Get Support

help

BEJAMIN — Sat, 08 Feb 2025 19:26:02 GMT

sim card pin thanks

Re: help

SourDude1234 — Sun, 09 Feb 2025 22:53:18 GMT

Hi, please use the following link to contact a support member for the unlock pin. Make sure to stay logged in and monitor the envelope icon on the top right. Thanks

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: help

hTideGnow — Sat, 08 Feb 2025 19:38:47 GMT

hi @BEJAMIN

you sure it is the SIM card PIN you're looking for and not the carrier lock pin?

if it is indeed SIM card PIN you're looking for , ask PM support to help, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: help

BKNS27 — Sat, 08 Feb 2025 20:39:24 GMT

@BEJAMIN

What is the error message showing on your phone for the PIN?

There is a device PIN and a SIM PIN.

Re: help

gecko098 — Sat, 08 Feb 2025 20:51:20 GMT

SIM card number is the number on the back of the little package you got.

If your phone is "carrier locked" it wont let you install a new sim if its not theirs. Carrier unlock pin is something you need to ask your old provider and they legally must do it for you. You can even go to their shop and get it done, or google it

Re: help

computergeek541 — Sun, 09 Feb 2025 00:01:26 GMT

@BEJAMIN wrote:
sim card pin thanks

Unless you (or somebody else) has manually change it, the PIN number for all Public Mobile SIM cards is 1234.

Re: help

computergeek541 — Sun, 09 Feb 2025 00:03:41 GMT

@gecko098 wrote:
SIM card number is the number on the back of the little package you got.

Sorry, but the above isn't correct. The customer is asking for a PIN, not a PUK, but even if we asusme that the csutomer asking for the SIM card's PUK, that absolutely isn't available on any of the SIM card's pacakging. To date, I have seen this fale information repeated numerous times. Unfortunately, it's not the case for Public Mobile SIM cards, nor have I ever seen the PUK for a SIM card ever printed on the packaging of a SIM card for any carrier.

Re: help

computergeek541 — Sun, 09 Feb 2025 00:07:43 GMT

@SourDude1234 wrote:
Hi, please use the following link to contact a support member for the unlock pin. Make sure to stay logged in and monitor the envelope icon on the top right. Thanks
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Do you mean if the phone is locked to another carrier? I'm going to go based on the assumption that the customer has the Public Mobile SIM card in the phone. If the phone is asking for a network unlock PIN while the Public Mobile SIM card is in the device, a Public Mobile customer support agent wouldn't be able to help due the fact that would mean that the phone is locked to a different company.

Re: help

computergeek541 — Sun, 09 Feb 2025 00:11:21 GMT

@hTideGnow wrote:
if it is indeed SIM card PIN you're looking for , ask PM support to help, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The above isn't correct. A Public Mobile customer support agent has no way to know or to check what the SIM card's current PIN is set to. Only the customer would know that, or it would be the default that I mentioned earlier. A customer support agent would only be able to provide the PUK for the SIM card, but that isn't what the customer has requested.

Re: help

BKNS27 — Sun, 09 Feb 2025 09:48:17 GMT

@BEJAMIN

Did the PIN that @computergeek541 indicated work? Please let us know.