topic Re: My phone has stopped stopped making and receiving calls. What do I do? in Get Support

My phone has stopped stopped making and receiving calls. What do I do?

Chucke — Sat, 08 Feb 2025 15:27:28 GMT

Re: My phone has stopped stopped making and receiving calls. What do I do?

hTideGnow — Sat, 08 Feb 2025 16:15:45 GMT

hi @Chucke

many had the problem since yesterday

please try reboot phone and Reset Network Settings

if same, ask PM support to check, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My phone has stopped stopped making and receiving calls. What do I do?

gecko098 — Sat, 08 Feb 2025 20:52:14 GMT

Reset Network Settings and if that doesn't work, reset your phone

Re: My phone has stopped stopped making and receiving calls. What do I do?

Chalupa_Batman — Sat, 08 Feb 2025 21:54:09 GMT

@gecko098 wrote:
Reset Network Settings and if that doesn't work, reset your phone

I would NOT suggest resetting your phone. That isn't the problem. It's Public Mobile. There are back end issues right now.

Re: My phone has stopped stopped making and receiving calls. What do I do?

hTideGnow — Sat, 08 Feb 2025 21:58:05 GMT

hi @Chalupa_Batman

while it could be network issue, but I just helped a friend with Reset Network Settings. So @Chucke , better try that first before you submit ticket with support as they will ask you to do that anyway

Re: My phone has stopped stopped making and receiving calls. What do I do?

Chalupa_Batman — Sat, 08 Feb 2025 22:04:29 GMT

@hTideGnow wrote:
hi @Chalupa_Batman
while it could be network issue, but I just helped a friend with Reset Network Settings. So @Chucke , better try that first before you submit ticket with support as they will ask you to do that anyway

Not sure why you felt the need to reply to my comment. If you read it .... @gecko098 suggested resetting the phone. Resetting the network like what you suggested in your first post is one thing and a very common suggestion here for all of us that we make. But resetting the entire phone, not a suggestion anyone should be making here.

Re: My phone has stopped stopped making and receiving calls. What do I do?

hTideGnow — Sat, 08 Feb 2025 22:15:50 GMT

oh sorry @Chalupa_Batman , I misread and thought you said no reser Network . 🙂

Re: My phone has stopped stopped making and receiving calls. What do I do?

Chalupa_Batman — Sat, 08 Feb 2025 22:18:35 GMT

All good. I do hope PM figures out what's causing this problem. Seems to be an issue for a lot of folks. Seen a lot of posts about it. I just can't figure why it's only affecting certain people. I'm just thankful my phone still works....

Re: My phone has stopped stopped making and receiving calls. What do I do?

Chucke — Fri, 28 Feb 2025 13:50:36 GMT

I TRIED STILL NO ISSUE

Re: My phone has stopped stopped making and receiving calls. What do I do?

Chucke — Fri, 28 Feb 2025 14:15:31 GMT

THANKYOU