topic Re: Forgot email for my account in Get Support

Forgot email for my account

Lolo2010 — Sat, 08 Feb 2025 18:19:54 GMT

Hi, I forgot the email I was using for this account and can’t login. So I signed up under a new email and new password but how do I go into my account now? The account that is linked to my phone number

Re: Forgot email for my account

Chalupa_Batman — Sat, 08 Feb 2025 18:22:11 GMT

@Lolo2010 wrote:
Hi, I forgot the email I was using for this account and can’t login. So I signed up under a new email and new password but how do I go into my account now? The account that is linked to my phone number

Hello @Lolo2010

If you forgot the email, click on Forgot Email.

If you are still having issues, contact a CS Agent

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Forgot email for my account

hTideGnow — Sat, 08 Feb 2025 18:32:30 GMT

hi @Lolo2010 you cannot use this new login for the old account, you need to ask support to help to sort out your old account login.

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Forgot email for my account

Lolo2010 — Sat, 08 Feb 2025 18:34:49 GMT

It is not what I need. when I go to “forgot email” it sends it to the new email I just added . I don’t understand because the email is not linked to the phone number. I need to access my account and being able to see my payment subscription. Now I only see the shopping option. I am already paying everything month. How do I access my account.

Re: Forgot email for my account

Chalupa_Batman — Sat, 08 Feb 2025 20:40:15 GMT

@Lolo2010 wrote:
It is not what I need. when I go to “forgot email” it sends it to the new email I just added . I don’t understand because the email is not linked to the phone number. I need to access my account and being able to see my payment subscription. Now I only see the shopping option. I am already paying everything month. How do I access my account.

Hello @Lolo2010

I have already given you the link to reach a CS Agent. Please contact them for further assistance.