topic Re: I have purchased esim and now app says phone not compatible in Get Support

I have purchased esim and now app says phone not compatible

thisistoomuch — Sat, 08 Feb 2025 03:06:12 GMT

I log into app to complete esim activation and it says phone not compatible, Iphone15pro.

I need a solution or refund

Re: I have purchased esim and now app says phone not compatible

Chalupa_Batman — Sat, 08 Feb 2025 01:11:14 GMT

@thisistoomuch wrote:
I log into app to complete esim activation and it says phone not compatible, Iphone15pro.
I need a solution or refund

That is odd. Please contact a CS Agent to fix this.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I have purchased esim and now app says phone not compatible

slusagm — Sat, 08 Feb 2025 02:03:33 GMT

you might not need a refund. Some said it is just an esim setup on the phone problem and not really incompatible. Go to the phone's Sim card manager and check if the esim already instead. If it is, then it is good news. You will just need to enable it and Reset Network Settings

but if you don't see the esim, then you really need PM to check (or ask for refund if you like). Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I have purchased esim and now app says phone not compatible

computergeek541 — Sat, 08 Feb 2025 02:14:19 GMT

Re: I have purchased esim and now app says phone not compatible

Robynesar — Sat, 08 Feb 2025 08:41:46 GMT

Did the eSIM setup work? That was my issue when I got my phone.