topic Re: help in Get Support

help

BEJAMIN — Sat, 08 Feb 2025 03:26:56 GMT

Hi my phone doesn't receive network signal I have red me not 12 pro 5g it was work until Feb 6th and to day no signal I put the sim card in another phone is work?

Re: help

hairbag1 — Sat, 08 Feb 2025 03:31:58 GMT

@BEJAMIN wrote:
Hi my phone doesn't receive network signal I have red me not 12 pro 5g it was work until Feb 6th and to day no signal I put the sim card in another phone is work?

if the sim works as expected in a different cell...I'd guess that your cellphone needs to be replaced with a newer cell.

Re: help

Chalupa_Batman — Sat, 08 Feb 2025 03:37:35 GMT

@BEJAMIN wrote:
Hi my phone doesn't receive network signal I have red me not 12 pro 5g it was work until Feb 6th and to day no signal I put the sim card in another phone is work?

Hello @BEJAMIN

First, go to your network settings and reset them. Then reboot. See if that resolves it. If it doesn't, you can place your SIM card into a different phone and see if it works. If it does, then you should see if there are any updates for the phone that need to be done. Come back and let us know what happens.

Re: help

Robynesar — Sat, 08 Feb 2025 08:40:35 GMT

What have you tried so far?

did you try factory reset?

Is your sim physical or e-sim? Make sure your phone isn’t programmed for e-sim if physical.