topic Re: CS_Agent in Get Support

CS_Agent

Jd5555 — Sat, 08 Feb 2025 02:00:27 GMT

Please help. Cannot port fr koodo even though they have released it

Re: CS_Agent

slusagm — Sat, 08 Feb 2025 02:01:37 GMT

that's a problem with the account setup.

was that physical sim or esim? Try reboot phone first, try Reset network

and ask PM to confirm the setup by ticket. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: CS_Agent

BKNS27 — Sat, 08 Feb 2025 02:09:56 GMT

@Jd5555

The critical part of the porting is to reply to the text confirming Koodo confirming you are porting over to PM with the Koodo SIM in your phone. There is a 90 minute window for you to reply.

If you replied, the Koodo SIM will continue to work for about 2 hours. Once it stop working then power off the phone and switch the SIM and power back on.

If it still didn’t work then contact a CS_Agent to complete the porting process.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437