topic Re: Cannot make or receive a call in Get Support

Cannot make or receive a call

Sandra1954 — Fri, 07 Feb 2025 20:59:19 GMT

Hello guys. I cannot make or receive calls but data is working.Credit card in good standing. What could be a problem?

Sansan — Fri, 07 Feb 2025 21:03:36 GMT

@Sandra1954 oh dear, something being going on lately. Many same complaints in the Community.

What phone do you have?

Try reboot phone, try airplane mode on and off.

Could also try to reset settings if you know how, save your passwords first.

If it still doesn't work, message PM at the link below to inquire

computergeek541 — Fri, 07 Feb 2025 21:28:22 GMT

Sandra1954 — Fri, 07 Feb 2025 21:38:18 GMT

Tried. Doesn't wirk

hTideGnow — Fri, 07 Feb 2025 21:43:53 GMT

did you try your sim card card on another phone to test?

also, call 1-855-4PUBLIC from another phone and enter your phone number, check if account is indeed suspended or active

if active, then it is a problem with the system, please ask PM support to check, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage