topic Re: Spotty service in Get Support

Spotty service

Tiyonna — Sat, 08 Feb 2025 03:12:05 GMT

Hey so my phone keeps telling me to sign into network. My subscription is active and i can sometimes make calls and text but for the last week at least my network hasn't been working properly. Same with my data it does not want to work. I have turned my data on and off. As well as reastarted my phone.

Re: Spotty service

Sansan — Fri, 07 Feb 2025 21:20:07 GMT

What type of phone is this? If you have a physical SIM and another phone, test the card there.

Also, for calls, can you switch to 3G and test.

Re: Spotty service

Tiyonna — Fri, 07 Feb 2025 21:23:08 GMT

Samsung s23 ultra cant remember if its a physical sim card I will have to take a peak.

Re: Spotty service

BKNS27 — Fri, 07 Feb 2025 21:24:54 GMT

@Tiyonna

I would suggest you reset the Network Settings and this should help.

Re: Spotty service

Sansan — Fri, 07 Feb 2025 21:26:51 GMT

There are a ton of complaints here in the Community regarding this. Check them out. If it doesn't work after troubleshooting, message PM to have them refresh your account.

Re: Spotty service

computergeek541 — Sat, 08 Feb 2025 03:13:29 GMT

@Tiyonna wrote:
Hey so my phone keeps telling me to sign into network. My subscription is active and i can sometimes make calls and text but for the last week at least my network hasn't been working properly. Same with my data it does not want to work. I have turned my data on and off. As well as reastarted my phone.

Sign into network is often a message that shows up when no data is remaining on the account or when an unsecured Wi-Fi network has been connected to that requires further authentication to use.