topic Re: My not working service in Get Support

My not working service

SlawekJ — Fri, 07 Feb 2025 20:26:44 GMT

have no service, mobile network not available, need help

Re: My not working service

hTideGnow — Fri, 07 Feb 2025 20:30:48 GMT

hi @SlawekJ

voice and text work?

did you login My Account and check if your account is active or suspended?

if it shows suspended, click Pay and Resume Services and make a manual payment

if it shows active, then reboot your phone and try Reset Network Settings. Also, try the sim on another phone.

Re: My not working service

SlawekJ — Fri, 07 Feb 2025 20:34:05 GMT

no, no voice, no text, my account looks ok, everything paid, rebooted already, opened and closed the sim card, turned airplane mode on, and off after several minuts, nothing helped

Re: My not working service

hTideGnow — Fri, 07 Feb 2025 20:39:04 GMT

hi @SlawekJ

try changing to the different network mode: 3G and 4G (or LTE)

if same, ask PM support to check and refresh the account, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My not working service

SlawekJ — Fri, 07 Feb 2025 21:01:18 GMT

send the message to PM support, thank you for your help