topic Re: Can't receive, make phone calls, neither receive text msgs in Get Support

Can't receive, make phone calls, neither receive text msgs

Nito — Fri, 07 Feb 2025 19:08:43 GMT

Can't receive or make phone calls, neither text msgs

Re: Can't receive, make phone calls, neither receive text msgs

hTideGnow — Fri, 07 Feb 2025 19:12:19 GMT

hi @Nito

did you login My Account and check if your account is active or suspended?

if it shows suspended, click Pay and Resume Services and make a manual payment

if it shows active, then reboot your phone and try Reset Network Settings. Also, try the sim on another phone.

Re: Can't receive, make phone calls, neither receive text msgs

Brigit — Fri, 07 Feb 2025 19:39:31 GMT

Same for me, it does take my payment, I reset my credit card number . Still not working

Re: Can't receive, make phone calls, neither receive text msgs

hTideGnow — Fri, 07 Feb 2025 19:50:05 GMT

hi @Brigit do you meant it does NOT take payment?

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Can't receive, make phone calls, neither receive text msgs

Nito — Fri, 07 Feb 2025 20:09:43 GMT

My account is active. The msg I get when rebooting the phone is that public mobile network is not available. I checked the SIM card and appears ok

Re: Can't receive, make phone calls, neither receive text msgs

hTideGnow — Fri, 07 Feb 2025 20:16:35 GMT

hi @Nito

did you Reset network settings on the phone? and test changing network mode on both 3G and 4G

if you have physical sim , test on another phone

Last, ask PM support to check, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage