topic Autopay in Get Support

Autopay

Chiefkeith — Tue, 04 Jan 2022 23:04:04 GMT

Why hasnt autopay taken payment?

Re: Autopay

cmatassa — Tue, 29 May 2018 18:49:15 GMT

Autopay should charge your card on the date scheduled in your account. Make sure your credit card details are accurate, but if you are using a credit card it may simply show up under your "pending transactions" until the payment is processed.

Re: Autopay

Chiefkeith — Tue, 29 May 2018 18:52:55 GMT

Today is my schedualed billing date, and card is registered to account.

Re: Autopay

will13am — Tue, 29 May 2018 19:13:12 GMT

There are two dates in the self serve portal. The one that we see in the overview page called payment due date is the day when top up is required if not using auto pay. The following day (early in the morning usually) is when funds are used to pay for service renewal. As long as service is not interrupted, don't worry be happy.

Re: Autopay

Chiefkeith — Tue, 29 May 2018 20:36:32 GMT

Thank you

Re: Autopay

Acekiller — Wed, 30 May 2018 15:19:25 GMT

i wouldn't worry about it until your phone stops working

Re: Autopay

Noosiekins — Wed, 30 May 2018 16:10:14 GMT

Looks like we have the same renewal date @Chiefkeith... I was worried about the same thing yesterday. Kept my phone off wifi to make sure things are working (since ya know, no one ever calls anymore and everything is through data.)

I checked my visa this morning and the payment went through no problem. Then almost right at 9, I got te texts saying thank you for renewing and how my rewards were applied 🙂

Re: Autopay

Chiefkeith — Wed, 30 May 2018 16:12:15 GMT

Mine has still yet to go through.. it says im set up for autopay and i have the cash in my account.. not sure whats going on

Re: Autopay

Noosiekins — Wed, 30 May 2018 16:19:06 GMT

Check and see if your Payment Due Date's been updated. Mine got updated this morning...

Re: Autopay

lisalind — Thu, 05 Jul 2018 15:04:24 GMT

How do you see that you are set up for autopay? Where does it show that?

Re: Autopay

lisalind — Thu, 05 Jul 2018 15:06:37 GMT

Not sure if signed up for autopay. It says next payment date and amount due, but also payment information is saved. Where does it say if you are registered?

Re: Autopay

GreatCanadian — Thu, 05 Jul 2018 15:34:08 GMT

@lisalind wrote:
Not sure if signed up for autopay. It says next payment date and amount due, but also payment information is saved. Where does it say if you are registered?

As soon as you sign in to your self-serve account, scroll down to the bottom of the page. It will state there if you are registered for Autopay.

Re: Autopay

Noosiekins — Thu, 05 Jul 2018 16:46:08 GMT

@lisalind wrote:

Not sure if signed up for autopay. It says next payment date and amount due, but also payment information is saved. Where does it say if you are registered?

This is under the Payment Tab...