topic Re: calling out in Get Support

calling out

bearbear19 — Fri, 31 Jan 2025 02:54:01 GMT

I am new to public mobile. I can't call out. I can receive I can send and receive text messages

Re: calling out

hairbag1 — Fri, 31 Jan 2025 02:57:28 GMT

did you attempt to port your old number in to your new PM account ? Did you reply YES to the port confirmation sent by previous network ? Does your old sim still work to rec calls ?

clipped from Help Files....

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Re: calling out

ORNGNBLK — Fri, 31 Jan 2025 02:57:14 GMT

@bearbear19 have you recently ported into PM as a new subscriber? Are you in the US or Mex right now? Is this a new problem or recurring? And lastly, what make/model phone do you have?

Re: calling out

bearbear19 — Fri, 31 Jan 2025 02:58:32 GMT

I am in Alberta Canada, and my phoneis a Iphone 15 pro max

Re: calling out

hTideGnow — Fri, 31 Jan 2025 02:58:46 GMT

hi @bearbear19

make sure your remove your old carrier sim card, or disable it if the old one is an esim

and then Reboot the phone and Reset Network Settings and test

Re: calling out

bearbear19 — Fri, 31 Jan 2025 03:05:00 GMT

No, my old sim doesn't fit

Re: calling out

hTideGnow — Fri, 31 Jan 2025 03:07:17 GMT

hi @bearbear19 so no old sim there?

try your PM sim card in another phone and test

if same, ask PM support agent to check if the account was setup properly, , you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: calling out

slusagm — Fri, 31 Jan 2025 03:11:59 GMT

your sim is not working at all, your text was just iMesasge or RCS

you need to ask PM to provision the sim again. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: calling out

bearbear19 — Fri, 31 Jan 2025 03:20:16 GMT

i porte my number and confirmed. my old sim doesn't fir the sim holder on my new Iphone 15 pro max

Re: calling out

hTideGnow — Fri, 31 Jan 2025 03:22:12 GMT

hi @bearbear19

one more thing, make sure your PM sim is there on Settings->Cellular, make sure it is set as Primary and toggled on "Turn on this line"

Re: calling out

bearbear19 — Fri, 07 Feb 2025 17:16:12 GMT

Good day. I figured what the problemwas. I had to delete the old E-sim and delete the other companys settings. After doing that, I had full service and no other issues. I'm able to call out, send and receive text messages. Thank you's all for your help. Have anice day and thanks again.

Re: calling out

bearbear19 — Fri, 07 Feb 2025 17:18:03 GMT

I had to turn off the other line and deleted the old E-sim. Had full service after that procedure.