topic Re: Forbidden A1 and no signal in Get Support

Re: Forbidden A1 and no signal

Akashg — Fri, 07 Feb 2025 15:37:18 GMT

Yes I am also facing same issue , not able to login on account and there is no network showing in my mobile

Re: Forbidden A1 and no signal

Akashg — Fri, 07 Feb 2025 06:51:54 GMT

Hi @BKNS27 are you getting you network in your mobile

Re: Forbidden A1 and no signal

emilyrn — Fri, 07 Feb 2025 06:56:54 GMT

This is one of the major issues of Public Mobile. I need to pay my account and you have no way to do it. you cant log in, you cant call 611 cuz its dead air, the app doesnt work. So fustrating

Re: Forbidden A1 and no signal

Akashg — Fri, 07 Feb 2025 07:00:07 GMT

Same here no network in mobile, not able to call anyone

Re: Forbidden A1 and no signal

BKNS27 — Fri, 07 Feb 2025 09:38:25 GMT

@Akashg @emilyrn

The network is fine on my phone. The website and app are down but service is fine so reset the Network Settings on your phone.

Re: Forbidden A1 and no signal

Akashg — Fri, 07 Feb 2025 13:19:07 GMT

Hi @BKNS27 network still down , have restarted my phone severaytime, any suggestions please

Re: Forbidden A1 and no signal

hTideGnow — Fri, 07 Feb 2025 13:23:59 GMT

hi @Akashg

if you call from another phone to 1-855-4PUBLIC and enter your phone number, does the system says your service still active? or suspended?

if it says active, then try your sim card in another phone if possible

if same, ask PM support to check, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Forbidden A1 and no signal

Akashg — Fri, 07 Feb 2025 15:21:04 GMT

@CS_Agent pls check here

Re: Forbidden A1 and no signal

computergeek541 — Fri, 07 Feb 2025 15:36:58 GMT

@Akashg wrote:
@CS_Agent pls check here

You'll need to a open a ticket. CS_Agent is unlikely to respond here, but even if a customer support agent does, that person will not be able to discuss your account here.