topic Lost access to email in Get Support

Lost access to email

chris1ujlaky — Fri, 07 Feb 2025 11:49:22 GMT

Hi, I dont know the email that was used for my account. I can get the OTP code sent to the phone to change the password but when I goto forgot email it just sends a code to the email which I dont know or have access to. It doesnt show a partial email like it lists in the reset instructions.

Re: Lost access to email

kb_mv — Fri, 07 Feb 2025 12:54:18 GMT

@chris1ujlaky wrote:
Hi, I dont know the email that was used for my account. I can get the OTP code sent to the phone to change the password but when I goto forgot email it just sends a code to the email which I dont know or have access to. It doesnt show a partial email like it lists in the reset instructions.

@chris1ujlaky Contact customer service through the chat bubble for assistance. If you have difficulty with that, try sending a direct message at the link below (response time will be longer).

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost access to email

computergeek541 — Fri, 07 Feb 2025 13:17:51 GMT

Re: Lost access to email

chris1ujlaky — Fri, 07 Feb 2025 13:52:48 GMT

Thanks I have contacted a CS agent