topic Re: Unblock my number in Get Support

Unblock my number

ngoadaku — Thu, 06 Feb 2025 00:55:36 GMT

How can I unblock my number so I can port to another network?

Re: Unblock my number

Chalupa_Batman — Thu, 06 Feb 2025 00:56:57 GMT

@ngoadaku wrote:
How can I unblock my number so I can port to another network?

Very easy. You advise the other service provider you wish to port your number from Public Mobile. You MUST have your Public Mobile SIM card in your phone. You will get a text asking your permission to port. You MUST say yes within 1.5 hours. If you don't, the port will fail. Once you see SOS at the top, the port is complete and your Public Mobile account will be closed.

Re: Unblock my number

ngoadaku — Thu, 06 Feb 2025 01:09:53 GMT

Thank you, I already contacted the network I want to port too and was told that the number was locked by Public mobile. I need it unlocked so I can port

Re: Unblock my number

Chalupa_Batman — Thu, 06 Feb 2025 01:14:18 GMT

@ngoadaku wrote:
Thank you, I already contacted the network I want to port too and was told that the number was locked by Public mobile. I need it unlocked so I can port

OK. You can reach a CS Agent this way to help.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unblock my number

BKNS27 — Fri, 07 Feb 2025 02:02:19 GMT

@ngoadaku

PM doesn’t block number to be ported. Check to see if your number is portable and it is not up to PM.

If it can be ported, is your account active and kept up with your monthly payment.

If it is suspended, just make a manual payment with CC or voucher and 611 to restore service.

If you stopped payment longer than 90 days then your number will be returned to the carrier you got the number from and it is gone.

Re: Unblock my number

DennyCrane — Thu, 06 Feb 2025 02:14:45 GMT

Sounds like your account is suspended because you didn't renew the subscription? You'll have to reactivate it to be able to port it out, as you can't port an inactive line.

Re: Unblock my number

ngoadaku — Thu, 06 Feb 2025 06:43:36 GMT

Thanks for your response Denny, but my payments are up to date and the line is still working.

Re: Unblock my number

slusagm — Thu, 06 Feb 2025 22:40:39 GMT

@BKNS27 wrote:
@ngoadaku
PM doesn’t block number to be ported. Check to see if your number is portable and it is not up to PM.
https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

@BKNS27 this link no longer works. Check before you post

Re: Unblock my number

BKNS27 — Fri, 07 Feb 2025 02:03:06 GMT

@slusagm

Strange, I copy and paste from the website on Safari.

Re: Unblock my number

slusagm — Fri, 07 Feb 2025 02:05:18 GMT

many posted that, but this link no longer works

Re: Unblock my number

BKNS27 — Fri, 07 Feb 2025 02:14:01 GMT

@slusagm

Thanks!