topic Data in Get Support

Data

Moseline — Wed, 12 Feb 2025 20:45:14 GMT

Good morning

Its been a few months now that i am paying 28$ for my data and I don' t know why. I subscribe for 23$ data and since few month now i am paying more than that I can please the why?

Re: Data

softech — Thu, 06 Feb 2025 18:14:15 GMT

hhi @Moseline

were you on the $25 - 1GB plan and had been receiving $2 loyalty discount until April/May last year?

you might have missed the announcement back in March about the rewards system change

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
After renewal, PM will give you the points to your reward account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% back in point on your plan renewal or add-on purchases from credit card or vouchers
Instead of loyalty rewards, you will 10 points on your Anniversary day with PM every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Data

Moseline — Thu, 06 Feb 2025 18:19:17 GMT

I need a better deal or I won't use your services again because I was not notify for that

Re: Data

softech — Thu, 06 Feb 2025 18:21:55 GMT

hi @Moseline

first, I am just customer like you.

everyone was notified by email or text, in fact, there were 150 days bonus data given to everyone affected. You just missed the announcement

you can login to My Account and check Change Subscription page, there should be some better deals on your My Account. If you see one, click Change on Renewal and schedule a plan change

Re: Data

Moseline — Thu, 06 Feb 2025 18:24:09 GMT

OK if i change my deal will my 2$ be deducted on my new deal prices ?

Re: Data

Moseline — Thu, 06 Feb 2025 18:26:21 GMT

I want the deal that is 27$ for the 6G will they apply my 2$ off as usual?

Re: Data

softech — Thu, 06 Feb 2025 18:27:49 GMT

hi @Moseline

whatever plan you choose, you will be charge the full price of that new plan

And after each renewal, you earn 5% of the plan price and it will be added to your My Rewards account. You will also be given a bonus 10 points (= $10) on your anniversary date with Public Mobile. After you have cumulated 15 points in My Rewards, you redeem 15 points for $15 bill credit. The bill credit will be added to your My Account and will be used towards the next renewal

Re: Data

Moseline — Thu, 06 Feb 2025 18:30:16 GMT

So if i change my plan now i will pay for the full price of that pan now?

Re: Data

softech — Thu, 06 Feb 2025 18:32:52 GMT

HI @Moseline

.. only if you use Change Now option. No partial refund for the unused days of the current plan

So, don't use that. Instead, choose Change on Renewal and schedule the plan change on your upcoming renewal date