topic Re: Roaming Trouble in Get Support

Roaming Trouble

LeoDiCroce — Thu, 06 Feb 2025 21:05:24 GMT

Hi all,

I'm traveling in the USA. I bought a Public Mobile add-on for talk, text, and data. Unfortunately, the "talk" part doesn't work. I get "Call Failed" every time.

I can't make or take calls.

Any suggestions?

Thank you in advance,
=L=
______
Leo Di Croce

Re: Roaming Trouble

gecko098 — Thu, 06 Feb 2025 21:11:56 GMT

That's odd, sorry to hear that OP. Best to message cs_agent under "community" to check it for you on the backend.

Re: Roaming Trouble

TheSterlinger — Thu, 06 Feb 2025 21:15:12 GMT

It's all going to depend on the type of phone you have if the talk portion will work.

The 3G service is gone in the US, but you might be able to get calls to work on 2G.

Only phones with VoLTE enabled on the PM whitelist will work unfortunately.

https://www.publicmobile.ca/en/bc/get-help/articles/volte

Turn off automatic connect and choose manual. Search for T-Mobile and see if it will connect. Set phone to 4G or LTE. If you see AT&T try that also.

Re: Roaming Trouble

BKNS27 — Thu, 06 Feb 2025 21:15:12 GMT

@LeoDiCroce

You need to manually connect to the AT&T, T-Mobile or Verizon network if Roaming setting doesn’t connect automatically.

Also set your phone to VoLTE (voice over LTE) and your phone must be on the whitelist for phones to work in the USA.

Here is more information:

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_au*OTI1ODcxOTYyLjE3MjU3NTU1OTk.*_ga*MTU1NjA2MTA5NS4xNjY5NzgwMTAy*_ga_5Q4XYYJ879*MTczMzQ2NjU5MC44LjEuMTczMzQ2NjYwMC41MC4wLjA.

Re: Roaming Trouble

LeoDiCroce — Fri, 07 Feb 2025 12:08:11 GMT

Thank you. Yes, it works now, using T-Mobile.

BTW - My phone does not appear to be on the whitelist. It's an iPhone SE running iOS 15.8.3. The whitelist says "iOS 16 & above."