topic Re: How to cancel in Get Support

How to cancel

greenlid — Thu, 06 Feb 2025 20:01:48 GMT

Re: How to cancel

slusagm — Thu, 06 Feb 2025 20:05:20 GMT

If you dont need to port your number , then just login My Account, Payment page -> Manage Subscription and turn off Subscribed and your service will end at the end of current cycle

Re: How to cancel

BKNS27 — Thu, 06 Feb 2025 20:31:30 GMT

@greenlid

2 ways to cancel your account:

- Port your number over to another carrier.

- Login to your account then to Subscription>Manage Subscription>disable the Subscribe (AutoPay) to stop monthly payment and after 90 days of nonpayment. Your account will be closed, SIM will stop working and your number will be returned to the carrier you got the number from.

Re: How to cancel

gecko098 — Thu, 06 Feb 2025 21:01:01 GMT

Finish the cycle, then turn the subscription off or port to another provider. The new provider service begins the day that service is activated

Re: How to cancel

computergeek541 — Fri, 07 Feb 2025 03:47:45 GMT

@gecko098 wrote:
Finish the cycle, then turn the subscription off or port to another provider. The new provider service begins the day that service is activated

I don't suggest the above. If a customer waits untikl the plan cycle is finished to turn off autopay, the plan will get renewed. To make matters worse, the above is the worst possible thing to do in combination with porting the number out. Not only will the customer get charged for another full plan cycle at Public Mobile, but one the customer ports out, the Public Mobile service will stop working, and there will also be no refund or it either.