topic Voice calls not working in Get Support

Voice calls not working

Shaunaa — Thu, 06 Feb 2025 18:41:28 GMT

I am in Florida, and unable to make or receive voice calls. I have the Canada/US/Mexico plan.

Re: Voice calls not working

hTideGnow — Thu, 06 Feb 2025 18:45:31 GMT

what phone do you have? if your phone is not on PM VoLTE whitelist, using voice would be trouble

check if your phone is on the list or a newer gen of those on the list
https://www.publicmobile.ca/en/on/get-help/articles/volte

if yours is not on the list, try manually change the network to T-Mobile and change the network mode to 2G and see if it works

if not, you will have to call by using VoIP app , like TextNow or Fongo , and make calls using the app with mobile data

Re: Voice calls not working

gecko098 — Thu, 06 Feb 2025 21:12:59 GMT

That's odd, sorry to hear that OP. Best to message cs_agent under "community" to check it for you on the backend. It seems you arent the only one, someone else posted the same issue.