topic Re: I cannot make or receive calls in Get Support

I cannot make or receive calls

SarahSun1 — Tue, 04 Feb 2025 20:53:15 GMT

I traveled to Toronto last week and turned airplane mode on. I cannot receive or make phone calls after came back with airplane mode off. I can send and receive text without any problem.

Please advise.

Thanks

Re: I cannot make or receive calls

slusagm — Tue, 04 Feb 2025 21:06:45 GMT

plans now are national Wide, you don't need to turn Airplane mode

make sure no other sim card or eSIM other than PM's, the click Reset Network Settings

or if that still not connecting, ask PM. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I cannot make or receive calls

computergeek541 — Tue, 04 Feb 2025 21:35:44 GMT

Re: I cannot make or receive calls

Em- — Wed, 05 Feb 2025 03:09:33 GMT

The text messages you are sending and receiving are they imessages (blue, iPhone)? That happened to me before, the SIM card had died, it was brand new. I activated an esim, and everything worked fine after that. Hope this helps!

Re: I cannot make or receive calls

SarahSun1 — Wed, 05 Feb 2025 15:44:02 GMT

not blue not iphone. but Thank you

Re: I cannot make or receive calls

SarahSun1 — Wed, 05 Feb 2025 15:45:58 GMT

Thank you so much for the links. I'll contact them.

Re: I cannot make or receive calls

SarahSun1 — Thu, 06 Feb 2025 18:18:21 GMT

Problem finally resolved by "reset network settings". I tried to reset a few times yesterday and it did not work. It worked today.