topic Re: E-Sim not Compatible in Get Support

E-Sim not Compatible

Time_03 — Thu, 06 Feb 2025 16:53:44 GMT

Hello,

I'm trying to either get the e-sim activated or get my money back. I need this to be resolved as soon as possible. As I thought once you buy and e-sim at the beginning and it did the test with your IMEI to see if it was compatible it would automatically activate after purchase. Please either give me a refund or activate the e-sim.

Re: E-Sim not Compatible

hTideGnow — Thu, 06 Feb 2025 16:49:24 GMT

hi @Time_03

iPhone or Android?

Check your Sim Manager or Settings->Cellular and see if the Public Mobile esim is already there. Sometimes the error just means it cannot set the esim active. If it is there, enable it, or toggle on "turn on this line" and set as Primary if it is an iPhone

if same, PM support agent can help, , you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: E-Sim not Compatible

Time_03 — Thu, 06 Feb 2025 17:00:58 GMT

Hi,

It's Android phone. At this point I'm over it. How can I get a refund?

Re: E-Sim not Compatible

hTideGnow — Thu, 06 Feb 2025 17:02:23 GMT

HI @Time_03

you can use the same link to contact support and discuss refund option