Cannot receive and make calls

Cameron15 — Thu, 06 Feb 2025 16:54:07 GMT

I have rebooted the phone and reset the mobile network. My account is in good standing. But I still have difficulties to make and receive calls. Sometimes, it works - I managed to make a call but then it got disconnected while waiting. Then, a message indicating " Mobile Network Not Available" appears.

Re: Cannot receive and make calls

hTideGnow — Thu, 06 Feb 2025 16:47:56 GMT

hi @Cameron15

what phone is that? old one or new? wonder if it is a device problem. Can you test your sim card on another phone?

or ask PM support to refresh the account.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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topic Re: Cannot receive and make calls in Get Support

Cannot receive and make calls

Re: Cannot receive and make calls