topic Re: Unable to port number to public mobile from Telus in Get Support

Unable to port number to public mobile from Telus

Ankita9193 — Thu, 06 Feb 2025 06:22:47 GMT

I just purchased the public mobile's 39$pm US Mex CA plan. But during activation when i provide my existing number, the app keeps loading and eventually says "Invalid Number". My existing number is with Telus and definitely valid. Does anyone know what might be going on? I am already charged the full month's amount. Could it be because I am currently outside Canada. I am currently in US, could that be an issue?

Re: Unable to port number to public mobile from Telus

Mxt — Thu, 06 Feb 2025 08:45:46 GMT

Hi @Ankita9193

You can send a message to CS-agents explaining the issue at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS Agents will reply to your community in box.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to port number to public mobile from Telus

BKNS27 — Thu, 06 Feb 2025 09:08:26 GMT

@Ankita9193

Is your Telus plan Canada wide or Canada/USA plan?

If it is Canada wide then you need to return to Canada to port over.

Re: Unable to port number to public mobile from Telus

Anna2025 — Thu, 06 Feb 2025 18:17:57 GMT

I had the same problem when porting my number into Public Mobile.

If I recall correctly, “Invalid Number” means you are using the wrong SIM card.

You need to swap in the SIM card the App is attempting to connect to.

So try swapping in the SIM card from either TELUS or Public Mobile.

You then need to swap in the TELUS SIM card in your phone so TELUS can send you a text message.

TELUS wants you to confirm you are porting out your number.

Follow the instructions from TELUS.

Then swap in your Public Mobile SIM card and wait for a text message.

—————————————————

Speaking from memory here.

The issue is related to the SIM card.

Invalid Number actually means wrong SIM card in phone.

Not sure if being in the United States while porting to Public Mobile makes a difference.

Re: Unable to port number to public mobile from Telus

Ankita9193 — Sun, 09 Feb 2025 02:55:02 GMT

My Telus plan is Canada wide only.

Re: Unable to port number to public mobile from Telus

slusagm — Sun, 09 Feb 2025 03:30:53 GMT

can you confirm if you reached the end of the activation earlier?

or you are still stuck at the phone number choosing step which is the step right after payment? if you are still there, pick a new number first to complete the activation. Then after the account is fully setup with the new number and working, go back to My Account and go to Profile and request Transfer phone number there again