My monthly subscription all of a sudden changed and my automatic payment didn't pay it

PCcookson4 — Wed, 05 Feb 2025 23:55:28 GMT

For almost a year, I have had the 19.00 subscription. This past, February, public mobile charged by credit card the old subscription rate ( 15.00) and then cut my service because they said I didn't pay my bill of my regular subscription, I have automatic payment, they under charged me and then cut my service. When I log into my account, it shows that I have the 19.00 a month subscription and all my payment information is correct? Has anyone had this happen? is this just a fluke or do I have do report this to someone?

Re: My monthly subscription all of a sudden changed and my automatic payment didn't pay it

Chalupa_Batman — Thu, 06 Feb 2025 00:09:55 GMT

@PCcookson4 wrote:
For almost a year, I have had the 19.00 subscription. This past, February, public mobile charged by credit card the old subscription rate ( 15.00) and then cut my service because they said I didn't pay my bill of my regular subscription, I have automatic payment, they under charged me and then cut my service. When I log into my account, it shows that I have the 19.00 a month subscription and all my payment information is correct? Has anyone had this happen? is this just a fluke or do I have do report this to someone?

You can always reach out to a CS Agent to confirm what's happening if you feel you've been wronged.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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My monthly subscription all of a sudden changed and my automatic payment didn't pay it

Re: My monthly subscription all of a sudden changed and my automatic payment didn't pay it