topic Cannot Log In - Cannot access Support in Get Support

Cannot Log In - Cannot access Support

TanRen — Wed, 05 Feb 2025 23:47:49 GMT

Whenever I try to log in I get an error message that says please try again. Whenever I try to contact support it says I must be logged in to access support. I've been trying for weeks now and always receive an error message that won't allow me to complete my log in. Please help! To have ZERO support unless you can get into your account is ridiculous.

Re: Cannot Log In - Cannot access Support

Chalupa_Batman — Wed, 05 Feb 2025 23:49:29 GMT

@TanRen wrote:
Whenever I try to log in I get an error message that says please try again. Whenever I try to contact support it says I must be logged in to access support. I've been trying for weeks now and always receive an error message that won't allow me to complete my log in. Please help! To have ZERO support unless you can get into your account is ridiculous.

Hello @TanRen

Go into your browser settings and clear your cache and then reboot your browser. Then go into incognito to log in. If you're still having issues... you can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot Log In - Cannot access Support

ORNGNBLK — Wed, 05 Feb 2025 23:50:12 GMT

@TanRen Sorry to hear about your troubles, you can Send a private message to and agent using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot Log In - Cannot access Support

TanRen — Thu, 06 Feb 2025 00:07:24 GMT

I've done the clearing of cache and rebooting of browser - also tried every other browser as well as from my phone and laptop. Tried all of it. Have sent a message to the link provided by ORNGNBLK. The link you provided takes me to an inbox but doesn't tell me who to message.

Re: Cannot Log In - Cannot access Support

computergeek541 — Thu, 06 Feb 2025 00:10:59 GMT

@TanRen wrote:
I've done the clearing of cache and rebooting of browser - also tried every other browser as well as from my phone and laptop. Tried all of it. Have sent a message to the link provided by ORNGNBLK. The link you provided takes me to an inbox but doesn't tell me who to message.

That link specifically sets the site up to send a message to CS_Agent.