topic Data still isn't working. in Get Support

Data still isn't working.

Hodgins — Wed, 05 Feb 2025 23:25:34 GMT

So last week I changed my plan to the Canada US and Mexico and also added an e-sim card to my phone. I first couldn't text or call with it on Monday. I can now text and call but have no internet or data connection unless I'm connected to wifi.

Re: Data still isn't working.

AK32 — Wed, 05 Feb 2025 21:31:50 GMT

I would first do a power restart on your phone, and reset network settings. If you've done that, and you're able to text and make calls, but not use data, i would reach out to a PM customer service rep to make sure the change went through correctly on their end, you can message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data still isn't working.

computergeek541 — Wed, 05 Feb 2025 23:26:36 GMT

@AK32 wrote:
I would first do a power restart on your phone, and reset network settings. If you've done that, and you're able to text and make calls, but not use data, i would reach out to a PM customer service rep to make sure the change went through correctly on their end, you can message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please remember that customers need to be using the chatbot to open tickets.

Re: Data still isn't working.

Hodgins — Thu, 13 Feb 2025 22:40:26 GMT

I think I have at this time. Will find out when I cross the border in a month.