topic Cant make phone call? in Get Support

Cant make phone call?

Aroma — Wed, 05 Feb 2025 20:32:14 GMT

Is the service down?

Why I cant make phone call temporary. This happened several times Since yesterday.

Re: Cant make phone call?

hTideGnow — Wed, 05 Feb 2025 20:37:47 GMT

hi @Aroma

can you receive calls? and data works?

there is no active outage according to Telus

https://www.telus.com/en/ab/outages

Try Reboot phone and reset network settings, and try your sim in another phone

also check your My Account to confirm your line is active

or ask PM support agent to refresh the account, submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cant make phone call?

Aroma — Wed, 05 Feb 2025 20:40:27 GMT

I cant make call and receive call. And data doesn't work either.

Re: Cant make phone call?

AK32 — Wed, 05 Feb 2025 20:43:57 GMT

You can check the status of the service in your area here: https://www.telus.com/en/ab/outages

Im not experiencing any issues , so it may be an issue with your device/settings. First i would try a power reboot of your phone, and reset network settings for a refresh.
If your other services also arent working, you should make sure you have paid for the current month, and if your confirm the account is still active/paid but not getting any service, i would reach out to a customer service support, which you can do here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cant make phone call?

Aroma — Wed, 05 Feb 2025 21:09:01 GMT

I tried reboot. It doesn't work.

Cant make phone call and receive call.

No data.